Support
Answers when you need them.
Questions about credits, tools, plans or publishing? Start here.
Most answers are below. If yours is not, write to us and we will help you.
Credits
What is a credit?
Credits are the one currency of WEVORI. You buy them in packages and spend them when you use a Business tool, publish your news or use the extra actions in the Editorial WordPress workflow. 1 credit is €1. A free account starts with 15 credits.
Which credit packages are there?
€100 gives 100 credits, €200 gives 240 credits and €500 gives 600 credits.
Do credits expire?
No. Your credits never expire.
Is there one balance for everything?
Yes. One account and one credit balance for all WEVORI services.
Where do I buy credits?
Send a request with the purchase form. NOOR & NOOR SARL AU sends you an invoice, and your credits are added to your account once it is paid.
How do I pay, and what about VAT?
You pay by invoice from NOOR & NOOR SARL AU. All prices exclude VAT. VAT is applied according to your location.
What if something goes wrong?
If a tool fails to deliver a result, your credits are returned. For other questions about a purchase, read our Refund Policy or contact us.
Business tools
Do I need a website or a subscription?
No. Business tools need no website and no subscription. You only pay, in credits, for what you use.
What does a tool cost?
The price in credits is shown on every tool and on the Pricing page.
Do I have to explain my business every time?
No. You add your business once, and every tool then knows its name, town and what you offer.
In which languages do I get my result?
In Dutch, French, English, German, Spanish, Italian, Portuguese, Polish, Romanian or Swedish.
Where do I find my earlier results?
In the app, under Business tools, in the tab Tool results.
Editorial WordPress workflow
Is this a subscription?
No. The plans SOLO, TEAM and EDITOR are a one-time payment, yours for life.
Does it work with my WordPress website?
Yes. You install the lightweight WEVORI Connector plugin on your WordPress site. Nothing is published or changed when you connect, it only reads what exists.
Is anything published without my approval?
No. Every article is reviewed section by section before it is sent to WordPress.
Can I add more websites?
Yes. An extra website slot is a one-time payment of €50. Request it with the purchase form.
Can I move to a higher plan later?
Yes, you can always move up to a higher plan. Your credits stay.
WEBZINEworld Publisher
How does it work?
You tell your news, our writing assistant writes the article from your facts, you review and approve it, and it is published in the webzine of your choice.
What does it cost?
From €25 per published article: 5 credits when the assistant writes and translates your article, and the rest only when it is online. If an article is not published, you do not pay for the publication.
Does the assistant add facts or quotes?
Never. The article only uses what you wrote. A quote is only used when you give it, with the name and role of the person.
Can I change the article?
Yes. You can edit the title, the text and the description before you send it for publication.
Is the article marked as a company contribution?
Yes. A company contribution is marked as sponsored news.
Account
I did not receive my confirmation code.
Check your spam folder, then ask for a new code on the confirmation screen.
I forgot my password.
Use the password reset on the login page.
How do I delete my account or my data?
Send us an email and we take care of it.
Contact
I have an account
Log in and open Support in the app. Your question then reaches us together with your account.
Log in to contact support