Refund Policy
Last updated: 4 November 2026
WEVORI sells plans, Credit packs and website slots, and they are not delivered in the same way, so they are not treated the same way here. You can ask for a refund within 30 days of any purchase if WEVORI did not work as you expected, if a feature is missing, or if there is a problem we could not resolve. We look at each request on its merits.
Who handles a refund
Purchases are paid by invoice, and NOOR & NOOR SARL AU is the seller. A refund is therefore paid back by NOOR & NOOR SARL AU, to the account the invoice was paid from, and we correct the invoice accordingly.
This page sets out the position we take on a request. We may also grant a refund at our own discretion, including where this policy would not, and we may be required to do so by law.
Your statutory rights come first
Where the law gives you a right of withdrawal, that right applies regardless of what this page says. In the European Union this is normally fourteen days from the date of purchase for a one-time transaction.
That right is usually lost once you begin using a digital product, if you asked for it to be made available immediately and acknowledged that consequence when you made your purchase request. The purchase form asks for that confirmation.
WEVORI is sold for business use. Withdrawal rights of this kind generally apply to consumers rather than businesses.
Plans: SOLO, TEAM and EDITOR
You can ask for a refund of a plan within 30 days of the purchase. We consider it when the plan did not work as expected, a feature you relied on is missing, or there is a problem we could not resolve for you, including problems caused by other software on your site. Please contact support first: most problems can be fixed. A refunded plan ends, and so do the Credits that came with it.
A purchase that clearly went wrong, such as a duplicate charge, a payment made in error, or a plan that could not be activated because of a fault on our side, is refunded in full whatever the situation.
Credits
The Credits that come with a plan are part of the plan, so they are not refundable on their own.
Credit packs you buy are different. Within 30 days of the purchase we consider a refund of the unused Credits from a pack. After 30 days a pack is no longer refundable, unless the law requires it or the problem is on our side.
The refund is calculated on what you paid for the pack. We refund the unused Credits at the price per Credit of the pack you bought, up to the number of Credits you actually paid for. Credits that came with a plan can never be refunded, because you did not buy them separately.
An example. You buy a pack of 200 Credits for 200 euro and spend 40, and you ask for a refund on day 20. You have 160 left. They are refundable at 200 divided by 200, so 1 euro each, which is 160 euro.
Two things never cost a Credit, and therefore never reduce what you can get back: a generation attempt that fails, and onboarding or renewing a Website Intelligence Profile.
If you know you will not use your remaining Credits, ask within the 30 days. Credits do not expire, but the right to a refund does.
Extra website slots
A website slot is a place in your workspace, and it has no value until a site is connected to it.
- If no website has been connected to the slot, you can request a refund within thirty days of purchase.
- Once a website has been connected, the slot has been used. We then only consider a refund if the connected site could not be made to work with WEVORI.
Slots are not tied to one domain. You can point a slot at a different WordPress site at any time, at no cost, so you do not need a refund in order to change which site you use it for. Deleting a slot instead of replacing it does not entitle you to a refund.
What is never refunded
- Credits that have already been spent, and the Credits included with a plan.
- Credits spent on a Business tool result or on the writing of a Publisher draft. For the Publisher, nothing is charged for publication if the article is not published.
- A plan, slot or Credit balance in a workspace we closed because these terms were breached.
- Dissatisfaction with the wording, tone or quality of generated articles. WEVORI produces drafts that you review and approve before anything is published, and article quality depends heavily on how your Website Intelligence Profile and writing style are configured. Contact support first: this is almost always fixable.
How to request a refund
Write to us, from the email address you bought with, and say which purchase it is about. Your invoice is the reference for the refund.
We often find that the underlying problem can be solved without a refund, and if it cannot be, we tell you how we will handle your request.
Email: office [at] noornoor [dot] biz
Questions
About this policy, a payment or an invoice: office [at] noornoor [dot] biz
See also our Terms of Service and Privacy Policy.